| Name of Complainant | |
| Date of Complaint | September 15, 2020 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I am fed up with network provider and started irritating when picked my iPhone to call and find no service, all callers are complaining that you have kept your phone not reachable/switched off. I mean i paid for the services which i actually didn’t get.
Airtel has to think in my locality if network is the challenge than they must install some towers near by so that we all get the take services from airtel. I had a conversation with many neighbor and they all are wanted a airtel tower in our street.
Please try to understand and resolve the network issue, this is my humble request otherwise i have to leave this number because i just port it out and dont have any option. I got lot of harm in my work due to no network.
Senior team please look into this and do the needful.
From: 121
Sent: 13 September 2020 15:17
To: rajesh juneja
Subject: Re: FW: 9811362423 NO NETWORK
Hello Rajesh juneja,
Greetings from Airtel!
This is in reference to your email informing us about no network on your mobile number 9811362423.
I understand that not being able to use the service has inconvenienced you.
Let me understand the issue further. For the same request you to check for the following errors while making a call.
1.SIM Registration failed.
2. Invalid SIM.
3. Insert SIM or SIM not found.
4. SOS or Emergency calls only.
In case of any of the above mentioned errors, kindly insert your SIM in another handset and try and if you continue to get the same error then it could be a SIM related issue. Visit the nearest airtel relationship centre for a SIM replacement. For details, SMS ARC <pin code> to 121(toll free). You may also visit http://www.airtel.in/forme/arc/reach-airtel to find the details of nearest airtel store.
Do ensure to carry thebelow documents and fill in a SIM replacement form.
i. Proof of identity.
ii. Proof of address.
iii. Latest passport size photograph.
The new SIM will be charged at Rs.25 and will be activated within 4 hours from the time of purchase. To safeguard against any misuse the SMS service will be resumed after 24 hours of new SIM activation.
The old SIM will be permanently deactivated; all contacts and messages will be lost.
If you are receiving any of the below mentioned announcements, it could be due a temporary congestion in network as there are many people attempting to call at the same time or the number you are trying to reach is out of coverage area.
Then kindly try after sometime and you should be able to make calls.
i. All lines are busy.
ii. Call cannot be completed.
iii. Destination number is out of coverage area.
If none of the above errors or announcements are seen while making a call then in order to further check on your concern, request you to respond with the following details:
1. Location where you are facing the issue, do mention if any landmark nearby.
2. Alternate contact number so that the team can reach you.
As soon as I receive the above mentioned details, I will co-ordinate with the concerned team.
Thanks for reaching out to us. Delighted to assist you.
You can ask us your questions using Airtel Thanks App. Your feedback makes us better every day.
Regards,
Airtel – Open To Questions
On Sat, 12 Sep 2020 at 09:36 AM <rajeshjuneja7707@gmail.com> wrote:
** External Email. Treat hyperlinks and attachments in this email with caution. **
Iam still waiting for the response as still iam not getting even a single bar of network and nobody is following up with me regarding network.
This is the worst service of airtel and nobody is bothering about it.
Why there is no network tower installed in my home area.
Why you are not providing network booster.
Kindly resolve this issue on priority basis.
Regards
Rajesh juneja
7838507709
9811362423
Sent from Mail for Windows 10
From: Linnen Room
Sent: 15 February 2020 18:28
Subject: 9811362423 NO NETWORK
From:airtel traicomplaints
Sent: 23 September 2019 13:39
To: rajeshjuneja7707@gmail.com
Subject: Regarding mobile number: 9811362423
Dear Rajesh Juneja,
This is in reference to your complaint to TRAI vide reference number DS-09-19-0043, regarding network issue for airtel mobile number 9811362423.
We apologize for the inconvenience that you have been facing due to network issue. We understand how upsetting this must be and we appreciate your patience in this matter.
As per the telephonic discussion with the undersigned dated 23rd September 2019, this is to apprise you that our technical team has conducted a survey in your area. The team has confirmed the availability of adequate outdoor coverage in your area. However, the indoors coverage may be weak. For your information, the strength of signals on your handset screen can vary due to the atmospheric conditions and topography affecting the radio waves.
However, network enhancement also involves clearance and approvals from local authorities and owing to these other external factors; it may not be possible for us to provide you with a specific time frame for resolving your specific concern.
Further, we have taken your address as an input for future planning and we will keep you updated on the same.
We appreciate & value your feedback as this helps us in planning our future network augmentation.
If you have any further queries/concerns, please feel free to contact us. We will make every effort to revert with a resolution as soon as possible.
Regards,
Simran Pathak
Customer Experience
bharti airtel limited
From: 121 <121@airtel.com>
Date: 8 September 2019 at 3:15:09 PM IST
To: “rajeshjuneja7707@gmail.com” <rajeshjuneja7707@gmail.com>
Subject: Re: No network -9811362423
Dear Rajesh juneja,
Warm greetings from Airtel!
I am writing in response to your email expressing concern over network issue for your Airtel number 9811362423.
This is to apprise you that we have identified the solution for the network issue in your area and our network team is exploring options for its smooth installation. The solution upgrade would happen within the next 31-09-2019.
Thanks for reaching out to us.
Best Regards
Shaik Ameer Basha
Advisor : Customer experience
Bharti Airtel Ltd
From:121
Sent: 02 September 2019 17:41
To: rajesh juneja
Subject: Re: No network -9811362423
Dear Rajesh juneja,
Warm greetings from Airtel!
I am karthika, your Airtel experience advisor.
I am writing in response to your email expressing concern over network issue for your Airtel number 9811362423.
Thank you for sharing the concern. we are looking into the matter and will get back to you within 72 hours.
Thank you for your cooperation.
Regards
Karthika Sivaramakrishnan
Advisor – Customer Experience
Bharti Airtel Ltd
On Sun, 01 Sep 2019 at 02:27 PM <rajeshjuneja7707@gmail.com> wrote:
From:rajesh juneja
Sent: 01 September 2019 14:27
To: 121@in.airtel.com
Cc: cmdelhi@nic.in;daca@trai.gov.in;CEO.India@airtel.com;CFO.India@airtel.com
Subject: Re: No network -9811362423
Dear Airtel
I am fed up with network provider and started irritating when picked my iphone to call and find no service, all callers are complaining that you have kept your phone not reachable/switched off. I mean i paid for the services which i actually didn’t get.
Airtel has to think in my locality if network is the challenge than they must install some towers near by so that we all get the take services from airtel. I had a conversation with many neighbour and they all are wanted a airtel tower in our street.
Please try to understand and resolve the network issue, this is my humble request otherwise i have to leave this number because i just port it out and dont have any option. I got lot of harm in my work due to no network.
Senior team please look into this and do the needful.
Regards
Rajesh juneja
1/7707, street no-2,
East gorakh park,
Shahdara,
North east delhi
delhi -110032
Mob:- 9811362423,7838507709
Rajesh juneja
1/7707, street no-2,
East gorakh park,
Shahdara,
North east delhi
Delhi -110032
Mob:- 9811362423,7838507709
From:rajesh juneja
Sent: 29 August 2019 22:46
To: 121@in.airtel.com
Cc: cmdelhi@nic.in;daca@trai.gov.in
Subject: Re: No network -9811362423
Screenshot of no network of airtel
Only few network
PLEASE FIND ATTACHEDPICTURE
From: 121
Sent: 30 August 2019 11:21
To: rajesh juneja
Subject: Re: No network -9811362423
Hello Rajesh juneja,
I’m Bhupesh, your Airtel experience advisor.
This is with regard to your email about call connectivity issues on your Airtel number 9811362423.
As discussed with you on 9811362423, We’re sorry about the inconvenience caused. A complaint has been registered with ref. no. 31-2281261028647. Please be assured that you will receive an update about its status by 04-09-2019.
Hope this helps!
Best Regards,
Bhupesh Sharma
Advisor : Customer Experience
Bharti Airtel Ltd
From:rajesh juneja
Sent: 29 August 2019 21:38
To: 121@in.airtel.com
Cc: cmdelhi@nic.in;daca@trai.gov.in
Subject: No network -9811362423
Dear team
This is to inform you that i have port out my vodafone number to airtel by today and another number of mine would be port by 7th sep.
i just reached at my home and find there is not a single bar of airtel network.
I tried so many attempt for vodafone network but they are failed to provide the network at my home town.
I have purchased many apple devices and vivo phones. Nobody is able to provide me an appropriate network for receiving an call.
I have requested for two vodafone number portability, since there is not a single network bar by airtel, i think i would stop all seven Vodafone numbers port request’s due to no network coverage at my home town.
I have lot of expectations with airtel but again Iam disappointed.
Now iam going to close this number as iam not able to leave airtel till 9 months(as per trai regulations).
I will escalate this issue to higher authorities because no one is providing me the better services in fact every support service caller is trying to give their best but no one is trying to understand the problem I am facing.
I pay for the services but did not get that.
Why not an single network shown in this new device, tried all possible actions asked by all (outlet & cust.care)
Not happy.
shown apart from airtel….
Regards
Rajesh juneja
1/7707, street no-2,
East gorakh park,
Shahdara, delhi -11032
Mob:- 9811362423
Thanks & Regards,
Rajesh Juneja
Image Uploaded by Rajesh Juneja:
