| Name of Complainant | |
| Date of Complaint | September 11, 2019 |
| Name(s) of companies complained against | Hathway |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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Dear Sir / Madam,
I am writing to you to raise an issue about: Broadband Internet
The issue that I have experienced was: I have received a call from Hathway agent on Sep 5 and he stating that I have offer for 755. So I have recharged it . Only that night my connection working. Next morning whole my modem was reset including SSID and all. When I called they told like configuration was missing and power issue. Local technical guy confirmed that no power issue. So from Sep 6 till I don’t have any internet connection. On daily basis Calling them but no turnaround. Another issue I raised ticket for stopping static IP . That ticket was still pending from August 21 . Because of that I was not able to raise new ticket and telling already one ticket was pending.What an application ? Your customer won’t have more than one issue at a time.
It occurred on: 5/09/2019
Need quick resolve and compensation
I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.
Yours faithfully,
Cetric Elaens
: 1144296322
:
27/B2, Masuthi Colony 5th Street,Maduvinkarai
Chennai
600032
