| Name of Complainant | |
| Date of Complaint | August 14, 2023 |
| Name(s) of companies complained against | DIZO ( Realme Tech Life) |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hi All,
We ( Karthik & Myself) writing this email to show our worst experience and grievance with Dizzo (Real Me Tech life) worst customer support! Whoever copied to this email required to please review the email below and help us on this matter. PLEASE DONOT IGNORE THE EMAIL!!!!
If someone try to help us please share the thread for their visibility
Short Version of Issue Summary:
Product Name Dizo watch R talk, Purchase Date : 15th September 2022, Location : Chennai warranty : Available
Issue logged with Dizzo support: Date : 4th May 2022: Issue : No response from support team
Communicated with Dizo Support via Email as unable to log with Toll free Number : 18008433030
5th may : Recommended steps from Dizzo : else reach Nearby service center ( No service center in Chennai, Tiruvallur. Kancheepuram)
We do not have option so i checked with HOSUR service center and they confirmed no support for DIZZO watches.
We paid our earned money to get this product, Dizzo or realme tech life is not giving the product free of cost if no service center on location at their management take responsibility and tackle the situation. Dizzo support do not even know how to treat the customer how cheap??? we are spending our money on to buy the product you will not even respond the email on customer query. Is the service we get for all from real me tech life or Dizzo?
Without resolving the issue of the customer sending feedback survey was worse than ever.
@dizzo Support @realme Support – Please clarify with below points and Take Action immediately.
Why was the below issue not addressed properly by support team – DIzzo/Realme Tech Life will give a dump product (dizzo) and collect money from everyone get richer but we pay and will not even get response from the support team?
If a ticket is resolved, they should provide resolution from their end: Could you please clarify what steps take to resolve this issue?
Device is still under warranty – Please refund the amount or send replacement watch with extended warranty (as i have not used but i still paid the money)
Will try to loop if i get more contacts every day
Sun, Aug 13, 2023 at 8:32 PM karthik kumar > wrote:
———- Forwarded message ———
From: karthik kumar
Date: Thu, Jul 6, 2023, 3:07 PM
Subject: Re: Re: Re: Re: Re: Dizo watch not working
To:
HI TEAM,
MAY I KNOW THE STATUS OF THIS ISSUE, ALMOST THREE MONTH AM FOLLOWING UP TO KNOW THE SERVICE CENTER DETAILS BUT NO LUCK. MY DIZO WATCH UNDER WARRENTLY PERIOD, BUT WITHOUT SERVICE CENTER HOW I WILL CHECK IT. SEEMS THERE IS NO SERVICE CENTER IN TAMILNADU. IN THAT CASE ITS COMPLETELY YOUR MISTAKE. GIVE ME NEW WATCH ELSE AM GOING TO FILE A CASE AGAINST YOU IN CONSUMER COURT.
Thanks & Regards
K.Karthikeyan
On Sat, Jun 17, 2023 at 5:31 PM wrote:
Dear customer,
Your feedback is very important to us, we are always working on improving our service.
Here is a short satisfaction questionnaire. Please take 1-2 minutes and click the following link to feedback your feelings, so that we can better understand your needs.
English:https://callcenter-survey-g.dizoservice.com/ngs/evaluate.html?2MfyYvaa-IB32eeaa
If your consultation problem has not been solved, you can postpone filling in the questionnaire and reply to your request directly in the email. We will continue to serve you.
Thank you for your understanding and support.
Dizo customer support
Hotline:1800 843 3030
Link:https://www.dizo.net/
—————— Original ——————
From:
Send time: Fri Jun 16 01:45:17 UTC 2023
To: [email protected]
Subject: Re: Re: Re: Re: Dizo watch not working
Hi Team,
First fix the problem and ask me the feedback.
On Thu, Jun 15, 2023, 11:01 AM wrote:
Dear customer,
Your feedback is very important to us, we are always working on improving our service.
Here is a short satisfaction questionnaire. Please take 1-2 minutes and click the following link to feedback your feelings, so that we can better understand your needs.
English:https://callcenter-survey-g.dizoservice.com/ngs/evaluate.html?JFv22maa-ryIvIjaa
If your consultation problem has not been solved, you can postpone filling in the questionnaire and reply to your request directly in the email. We will continue to serve you.
Thank you for your understanding and support.
Dizo customer support
Hotline:1800 843 3030
Link:https://www.dizo.net/
—————— Original ——————
From:
Send time: Thu May 18 17:10:14 UTC 2023
To: [email protected]
Subject: Re: Re: Re: Dizo watch not working
Dear Team,
I failed a case in consumer court against your support services. Will face the consequences for it.
Thank you
On Thu, 18 May, 2023, 10:34 pm karthik kumar, wrote:
Reminder 100
Could you please update the status of my complaint
On Wed, 10 May, 2023, 9:54 am karthik kumar, wrote:
Dear Dizo Customer Care Team,
I am writing this complaint to express my disappointment with the lack of customer service from your company. As a customer of Dizo Watch, I have had a terrible experience trying to reach out to your customer care team for assistance.
Firstly, I am extremely disappointed that there are no Dizo Watch service centers in or near Chennai, where I reside. This makes it very difficult for me to get any physical assistance in case of any issues with my watch.
Additionally, I have also tried to reach out to your customer care team via email, but have not received any response so far. This lack of communication from your end is causing a lot of inconvenience to me and has left me feeling frustrated and helpless.
As a loyal customer of Dizo Watch, I expect better customer service from your company. I hope that you will take this complaint seriously and take immediate action to address these issues. It is essential that your customer care team be easily accessible and responsive to queries from customers.
I look forward to a swift resolution to this issue and hope to hear from you soon.
Thanks & Regards
K.Karthikeyan
On Wed, May 10, 2023 at 9:35 AM karthik kumar wrote:
Hi Team,
Awaiting for your reply, Reminder 2
Thanks & Regards
K.Karthikeyan
On Tue, May 9, 2023 at 7:20 PM karthik kumar wrote:
Hi Team,
Waiting for your reply. Please update the status
Reminder 1
On Mon, 8 May, 2023, 10:21 am karthik kumar, wrote:
Dear Team,
I spoke with the DIZO Service Centre at the Hosur branch, and they confirmed that they are not supporting. Below mentioned the details of Hosur branch referred from your website. Please let me know the active Customer care in Hosur.
image.png
Thanks & Regards
K.Karthikeyan
On Fri, May 5, 2023 at 3:11 PM karthik kumar wrote:
Hi Team,
I tried clean and also tried but no luck. Please share hosur service centre details.
On Fri, 5 May, 2023, 2:41 pm , wrote:
Dear Customer,
Thank you for writing to DIZO Customer Service.
We regret for the inconvenience caused to you. Regarding your concern, we would request you to follow below mentioned technical guidelines :-
1. The device does not charge after the movement may be because the device in contact with the skin when the residual sweat did not disappear, can manually wipe the device charging port with paper or fabric and try again.
2. Regular alcohol wiping of the charging contacts of the device can play a certain maintenance role on the charging port of the device and extend the service life.
3. To keep the device stationary during the charging process, otherwise the charging cable will easily detach from the device resulting in the device not being charged.
4. If the charging port of the device still can not be charged after wiping, please check whether the charging cable is damaged.
5. It is recommended not to connect to a computer for charging.
Further, for our customers, we are constantly expanding our services across all states and cities in PAN India. However, as of now, we do not have our authorised service center in your area nearby. Further, below mentioned are the cities name wherein DIZO service centers are available so please let us know, which one is nearby from your side so that we can share with you DIZO service center details accordingly.
1. Cuddalore
2. Dharmapuri
3. Hosur
4. Karur
5. Kumbakonam
6. Madurai
7. Namakkal
8. Nilgiris
9. Pondicherry
10. Pudukottai
11. Tiruchirappalli
12. Tirunelveli
13. Tiruppur
14. Tuticorin
15. Vellore
16. Viruthachallam
For checking service center details you can check the below mentioned link:
https://www.dizo.net/Service.html
Note:- We suggest you to call the service center before visiting and kindly carry the original box pack along with valid Invoice.
If a device is found to be physically damaged, liquid damaged, or have scratches or dents by our authorised service center, it will not be covered under warranty.
In case of any further suggestion / inquiry, you can also contact us by calling on our toll-free number 1800 843 3030 from Monday to Saturday, 09:00 AM to 06:00 PM or you can also reply back to us on the same Email.
Regards,
Mohammed Jeeshan
Dizo customer support
Hotline:1800 843 3030
Link:https://www.dizo.net/
—————— Original ——————
From:
Send time: Fri May 05 05:11:31 UTC 2023
To: [email protected]
Subject: Re: Re: Dizo watch not working
Dear Team,
My watch dizo r talk is completely dead. Not charging ang no indication for it.
Note: No phisical damage.
Kanchipuram district, thiruvalluvar district is near me.
On Thu, 4 May, 2023, 5:19 pm , wrote:
Dear Karthik,
Thank you for writing to DIZO Customer Service.
We regret for the inconvenience caused to you. Regarding your concern, In order to help you with the right resolution, we would like to know the exact issue that you are facing in your Watch R Talk so that we can assist you in a better manner.
Further, we are sorry to inforn you that as of now there is no active service center available in Chennai si we request you to kindly share your nearby city or district so that we can provide you the service center details accordingly.
For checking service center details you can check the below mentioned link:
https://www.dizo.net/Service.html
Note:- We suggest you to call the service center before visiting and kindly carry the original box pack along with valid Invoice.
If a device is found to be physically damaged, liquid damaged, or have scratches or dents by our authorised service center, it will not be covered under warranty.
In case of any further suggestion / inquiry, you can also contact us by calling on our toll-free number 1800 843 3030 from Monday to Saturday, 09:00 AM to 06:00 PM or you can also reply back to us on the same Email.
Regards,
Mohammed Jeeshan
Dizo customer support
Hotline:1800 843 3030
Link:https://www.dizo.net/
—————— Original ——————
From:
Send time: Thu May 04 08:41:34 UTC 2023
To: [email protected]
Subject: Re: Dizo watch not working
Hi Team,
Dizo watch R talk is the model and purchased at September 15th 2022. Tried to reach customer care -18008433030 but no luck.
Pls assist me to resolve this issue.
Karthik
On Thu, 4 May, 2023, 1:45 pm karthik kumar, wrote:
Dear Team,
Dizo watch is not working past one week am searching service centre in Chennai. Tried Velachery and Nungambakkam both saying that they are not supporting. Can you pls share your active service centre details
My name: Karthik
Image Uploaded by Karthik Kumar: