| Name of Complainant | |
| Date of Complaint | June 13, 2020 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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Airtel using the pretext of the pandemic, has not posted anyone to answer customer calls on 121. This means, most of the time, issues that they have claimed to have resolved actually isn’t resolved and there is no one to be spoken to resolve the issue.
My case 118480470 with Bangalore Airtel is an example. Without solving the problem, I was sent a SMS informing me that the issue of no internet had been resolved. In such a case, the manager who closes the ticket must be penalised with an equivalent of 12 months billing amount of the subscriber and must be paid as compensation to the client. This will act as a deterent against false closing of case.
Additional, Airtel must post agents to answer calls on their customer service call line failing which, it should be recommended to the ministry of telecommunications to penalised them with punishment that suits such a disregard to customers.
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