| Name of Complainant | |
| Date of Complaint | May 2, 2021 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hello
This is prasanna sherewar. I have been trying to upgrade my connections to one bill plan since a month or so. I have placed the request through the app many times now every time they tell me our executive will get back to you shortly and I receive messages with reference numbers like ( thank you for your interest in One Airtel Connection. Your Lead is 81067191672029, 1643, 1131. Our executive will call you shortly). That’s it then on I have no communication I haven’t heard back from any of the executive since then. I have to place a request again and again to know the status and the airtel ivr menu is such a shit there is no option to discuss such cases we have to place some random complaint to talk to executive and then we have ask for transferring the call to certain department its so much of pain to get in touch with airtel. I would request to whom so it ever may concern to add an ivr option for such cases as well.
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