| Name of Complainant | |
| Date of Complaint | October 15, 2021 |
| Name(s) of companies complained against | Agoda travel bookings |
| Category of complaint | Tours & Travels |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Was Planning A Family Trip For Which I Had To Make 2 Hotel Bookings. So On 22 Mar 2021, I Opened Agoda.Com And Searched For Hotel “Honeymoon Inn, Manali, India”. (Note: I Didn’t Login Into My User Account At Agoda.Com.) I Found The Price Offered By Agoda Quite Good, So I Decided To Go Ahead With The Booking. I Selected The Room Of My Choice, Filled Up All Other Details Like Name, Email Id, Mobile Number Etc. And Finally Selected “Book Now Pay Later” Option. Then I Was Asked To Enter My Credit Card Details, Which I Entered Expecting That I Will Get The Booking Confirmation Now And My Credit Card Will Be Charged On A Later Date. Surprisingly, Amount (Rs. 7792) Got Debited From My Credit Card (Citibank Credit Card) And I Got A Technical Error Message On Agoda.Com Webpage. I Thought Since The Amount Has Been Debited And I Have Filled Up My Email Id And Mobile Number While Making This Booking So Soon I Will Get The Booking Confirmation. Since I Had Trust Over Agoda.Com As I Have Used It In The Past, So I Was Sure That I Would Get The Booking Confirmation Or Refund Of My Amount In Case Of Any Issue.
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