| Name of Complainant | |
| Date of Complaint | September 28, 2020 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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I have raised the request to swift the broadband connection from my old residence to new residence on 10.07.2020 at 21.24 hrs. after two days, i received a call from Airtel customer care and they said that the feasibility in my old residence is 40MBPS and the feasibility in my new residence will be 24MBPS. I agreed to it and asked them to transfer the connection. I keep on receiving calls from atleast one of the Airtel Customer Care daily and asked me to confirm my approval for lesser speed and i too agreed for the same, but, no one have visited and arranged for the shifting of the connection.
I got totally irritated of their response and when one the airtel customer care executive called me, i asked them to cancel my broadband connection on 23.07.2020. The very next day a lady from airtel had called me and request to reconsider my decision, i said i am very much upset because of your delay and i was very much firm in my decision to cancel my connection. she too agreed and asked me to raise the cancel request using the airtel app and i did as per her guidance only.
After one month i got an SMS that i need to pay the monthly rental. When i personally visited Airtel Store and checked, that may be received mistakenly and said not to worry about it.
This month also they have raised the bill and i received the payment reminder repeatedly. I also explained what had happened in the past and they too said that cancellation request will be executed. on 21.09.2020 i received a call from one of the customer care executive to confirm my acceptance for account deactivation, i said i want the account to be deactivated as my request is not attended for more than 55 days. she agreed and said my account will be deactivated within 48 days and i will get the confirmation within the next 24-48 Hrs.
whereas today (22.09.2020) i received a call from one of the customer care had called and accused me for not paying the bill amount. When i was not using the services for more than two months, why should i pay for the same, which is a violation of TRAI act made by Airtel. I request you to kindly take strong/ rigid action against AIRTEL for their behavior and harassment made by them.
My details are as follows:
Name: Vinoth Kumar M,
Broadband Connection Number: 080-4160 1291
Cancellation request ID: 119581928
Image Uploaded by Vinoth Kumar: