New internet plan I purchased, but details not shown in SMS

Name of Complainant Pradeep
Date of ComplaintJune 27, 2020
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Pradeep:

Dear Customer Care,
I purchased a new data plan of Rs.399 (56 days) yesterday (26/06/2020) to my existing plan of Rs.56 (28 days) , but When I called customer care, it showed the details of existing plan only with a balance of Rs.0,  & not the new plan of Rs.399  due to which I am not able  to access the internet.
I request you to show the details of new plan, so that I may be able to access the internet
Thanks & regards,
Pradeep Lewis9869465844

 

 

Image Uploaded by Pradeep:

New internet plan I purchased, but details not shown in SMS

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