Out of utmost disappointment I have say that I’ am one of the most unhappy DTH customer of Airtel whom I have been believing the best thus far.

Here’s the reason for the above statement.

My DTH accout details:

Subscriber ID: 3014140598

Reg. Mobile Number: 8978437947

Well, as directed by TRAI, the service provider(Airtel) had asked/recommended all its consumers to update their current package as per TRAI guidelines. For this, the first time when I called their CC, I was told the time limit is upto JAN 31st. Also I have been told that I’am supposed to select the channels on or before 31st Jan’19. At this time I only had Rs.175 odd as my existing balance. Then I asked the CC agent “Should I credit the required amount as per my new selected plan for it to be activated ? The answer was “Yes, sir, you have to”. So I added another 500/- into my account. Then I have selected my channels accordingly, via online portal of Airtel on 30th Jan’19, well in advance (2days prior to the dead line).PFA the online confirmation.

Now comes the actual problem. It’s 2nd Feb’19 and I still see my old package running on my TV. I was very eager to see all new HD channels as per my selection, but in vain. Now when I called the Airtel CC again on 1st Feb’19, I was told the package will be activated by EOD. But nothing happened. On 2nd Feb, (12:20am), I just checked restarting my TV just to ensure and check if anything has to be done from my end. All seems fine, but with old package still active. I have done the same on 3rd Feb… and even today, 4th Feb… NOTHING NOTHING NOTHING HAPPENED. STILL WAITING FOR THE NEW PACKAGE.

Only question that ponders my mind as a CUSTOMER is, WHAT IS THE MEANING OF DEADLINE if it has nothing to do with… and then, WHAT’s the meaning of EOD (I don’t think it’s “End Of Day” for my lovely service provider Airtel ).

If there are any challenges, both Technical & Non Technical, in terms of activation or what so ever, why is the CONSUMER not informed until he/she calls all by themselves. While we keep getting all sort of SMS’s every single day, why not such alert msgs ?. Atleast this will keep the consumer aware about what’s going on. Just as a service provider wants their consumer to pay all sort of charges, dues etc., on time, it is also the consumer who expects the same in return (the service).  EVERRRRY DAY WE HAVE SEEN A LOT OF INTIMATIONS, PAPER ADDS ETC. FORCING CONSUMER to select the new plan for their DTH but once the job is done by the consumer, no respect for the same.

I’ am sorry, I know it might sound silly but when there is a purpose to launch something new, it got to be fulfilled.

Finally, all that I would request is, please look into this matter.

Regards,

Vamshi