Network not available most of the time

Name of Complainant Smita Aasanchetty
Date of ComplaintOctober 12, 2020
Name(s) of companies complained against
Category of complaint Mobile Phone
Permanent link of complaint Right click to copy link
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Text of Complaint by Smita Aasanchetty:

Smita xx42129

I reside at 203, Vaishnavi Apartment, Shantisagar Society, Ramabai Colony,Estern Express  Ghatkopar (East) Mumbai 400075. I have paid Rs 1699/- as full year’s prepaid recharge. Network is not available most of the time. This is happening since July 2020. Attempted to complain through email to receive a standard automated reply “We encourage complaint through app. When attempted complaint through app:

Complaint is not possible since all the time getting error message as:

Uh-Oh..something seems broken.

Through call from 121, either wait is too long or line gets disconnected.
Though I have paid for full year, forced to pay for recharges on alternate nos.

Image Uploaded by Smita Aasanchetty:

Network not available most of the time

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