| Name of Complainant | |
| Date of Complaint | July 12, 2021 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I wrote the below mail to airtel.
Hi Airtel Team,
Myself Prasanna from Hyderabad. I have 2 major issues with airtel.
Issue1: Network/signal Issue
I have a network/signal issue in chengicherla. When i use sim1 the sim2 get inactive and when i use sim2 than sim1 get inactive and inactive means no outgoing, no incoming, no USSD facility, cant call customer care service (CCS) and so on. I called airtel CCS where they suggested me to go to store and buy a new sim but what is a point of buying a new sim when there is signal issue. In this case every body who have signal issue should go and buy new sim will that solve the signal problems let me please know. Unable to run USSD on any airtel number ie though it be *121*2# or *121*51#
issue2. Rs 48, Rs49
I have recently recharged with Rs48 where my balance got deducted and now they are refunding my balance in 7days. The other issue is i have previously recharged with Rs48 and unable to use the data so when checked in thanks app it is shown as i have 6GB valid till 4 august 2021 so why i am unable to use the data. I am eligible for Rs48 and Rs49 and now unable to recharge Rs48, Rs49 through thanks app and through airtel website so i visited airtel store where even they said i am eligible for Rs48 but was unable to process and suggested me to contact airtel CCS and i did so where the associate asked me to again go to store and started commenting bad jokes keeping my call on hold and almost indirectly suggested to port my two airtel numbers. Besides this how can you expect an unemployee, old aged people or an illirerate could go for higher denomination recharges who’s budget is only 50/- per month for sim maintainence.
So now when you are unable to give good service it is airtel which needs to be shut down but not the customer keep on porting there numbers. Besides this why a customer should go to store for every problem when they have thanks app, airtel website, IVR and CCS facility.
There are six airtel number in my family and many in my area and all have signal issues. People dont contact you because either they dont know how to contact you or they are fedup with the CCS facility because airtel CCS has only two solution
1. Put the sim in other mobile, restart the phone or buy a new sim.
2. Simple visit the store for no reason.
Note: I am very upset with this kind of service because i have lost a great job due to no signals.
Expecting a resolution than a reply ASAP.
I have also sent them the screen shots of the problem for which they repiled me to first call airtel cutomer care and register my email id with airtel unless i do so they are not going to solve my issue.
Image Uploaded by K Prasanna:
