| Name of Complainant | |
| Date of Complaint | September 9, 2023 |
| Name(s) of companies complained against | sbi |
| Category of complaint | Banking |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hi Team,
I have written repeatedly to SBI regarding bill payment for my credit card.
First I received my credit card with the wrong name, then when my name was updated after my intervention, I received a bill for my credit card dues and when I asked for the clarification for the bill, there has been no reply. It has been months since I have written to sBi, yet, I have not received any clarification.
Moreover, when I tried to make the payment, I kept on receiving the message that I can not make excess payment.
Because of this lack of communication on the part of SBI, my cibil score has taken a beating and has gone done significantly from around 800 to 662. This negligence is unacceptable. Infact, even while trying to make the payment( I was getting a message that I can not make an excess payment ( screenshot attached).
I want my cibil score restored at the earliest along with a detailed explanation for such negligence by SBI and monetary fine payment because of this negligence as this has taken a toll on me mentally.
The sales representatives are proactive while reaching out for credit cards but go cold when customers are trying to reach out for clarifications
Please find below my card details:
4726429774251884
Name: Ashutosh Dubey
