| Name of Complainant | |
| Date of Complaint | September 27, 2020 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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My father’s sim is not picking up packet switch and so cannot use his data. I have tried his sim in my phone and its the same. In addition, I have tried my sim in his phone, it works fine. So, its not a handset fault. Hence either I need that addressed as it could be a provisioning issue or sim fault. Now my father is over than 70 yrs of age and asthamatic and cannot put his life at risk to the pandemic. I spoke to the customer care and they refuse to send a replacement sim by post. I keep getting error, opps! the information is incorrect on ivr when i enter the 10 digit mobile number. I need to know what measures have you taken to help the senior citizens during this pandemic and need sim be posted to my father.
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