Name of Complainant | |
Date of Complaint | February 29, 2024 |
Name(s) of companies complained against | Mytrip.com |
Category of complaint | Internet Services |
Permanent link of complaint | Right click to copy link |
Share your complaint on social media for wider reach | |
![]() ![]() ![]() ![]() ![]() ![]() |
I bought 2 tickets online from mytrip.com, but after that we wanted to change the time, so we asked mytrip if our tickets are refundable. They answered by email – which i still keep the email, that the ticket is total refundable, i only have to pay 32 pounds for their service fees, everything i need to do is to confirm my will to cancel the ticket within 11 hours.
After receiving this email, i proceeded to book another ticket, and after having a new ticket, i contacted mytrip to confirm about the cancellation (which i did only 1 hour after – which means still in the timing): but then they denied every responsibilities, and they don’t even want to find a resolution with me.
I’m now desperately want to find a way to get my money back because it was 1100 pounds and for nothing just because of the misleading in the information of mytrip. Please help me, thank you,
Image Uploaded by PHAM DO HUNG CUONG: