Mytrip didn’t send the ticket that I’ve already paid

Name of Complainant Angelo
Date of ComplaintJune 6, 2022
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Angelo:

I’ve booked a flight geneve-puntacana (18 June until 3 July).
I’ve called the support of mytrip to change the starting date to 20June, and I’ve paid 870 chf with credit card for the change .

After 4 days they called me asking to pay other 470 chf because the price increased.

I don’t want to spend other 470 chf for something that I’ve already paid and I’ve never received.

What am I supposed to do?

Image Uploaded by Angelo:

Mytrip didn’t send the ticket that I’ve already paid

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