| Name of Complainant | |
| Date of Complaint | December 11, 2025 |
| Name(s) of companies complained against | 1xbet |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I had withdraw INR 50000 on 16th november 2025 from 1xbet, but i never was deposited to my account , i have been following up with their online support and also emails but they say it was processed fro their side in UTR no.532020214175 in same date 16th november, my statment clear show there was no such deposite,but then support team asked for official letter from bank amange specifying that there is no such deposite with this UTR number, same i submitted on 28th november, but still support every time reopnes my Query no 9932801 and then reviews it and closes with same sentence it has been processed, this has been now goining on for last 25 days.And i have nomore pations to again and again contact then , i have sent almost 20 email and atleat called 28 times from last 25 days.
It seems that i will not get my funds, but this is to all players using 1xbet platform to be aware of the frud that is being going on.
I have attached my complan number and letter from my bank so that it will help users in opting out of this frud.
Thanks in advance
Best Regards
Shashank
Dear Shashank,
Thank you for bringing this matter to our attention and for your patience. According to the information provided by our payments department, the verification of your withdrawal request is still ongoing. Based on the data received from the payment system, the withdrawal was successfully sent under UTR number 532020214175; however, additional checks are currently being carried out, and further updates from the payment system are expected.
As soon as we receive new information, our support team will inform you via payment ticket or by email. We kindly ask you to await further updates and assure you that the case remains under review.
Best regards,
1xBet Team
Thank you for the information.
In this case as per my understanding if you are doing investigation and working on getting this sorted ,Than query should be kept open and not close with out proper solution.
Best Regards
Shashank
been 20 days from your last comment and still no update , been almost now 2 months for this issue and you are not doing anything.
I also saw few more complaints raised on this platforms with simillar situation exactly.
Are you beings professional or doing fraud?