| Name of Complainant | |
| Date of Complaint | March 31, 2019 |
| Name(s) of companies complained against | Videocon d2h |
| Category of complaint | Utilities |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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My Videocon D2H is not working for last 2 days because a software update with was triggered automatically. I am unable to use my TV because of it. And Videocon customer service is adding up to my trouble:
1. There are no representatives available whenever I try to call them.
2. I am getting charged for the days I am unable to use the service
3. Finally when the customer representative calls up, he says that they need to a send a representative and will charge Rs. 200 for the visit. I did not initiate the update, neither was my consent taken not the box is damaged. Why should I pay for some fault at videocon end.
4. On asking him to transfer call to senior representative, my call was disconnected.
This level of unprofessionalism by videocon is unacceptable. Action needs to be taken against them
Image Uploaded by Ayush Gupta:
Dear Ayush,
We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.
Regards,
Team d2h
My Videocon d2h stopped working because of software update.
Software download showing ‘table timeout’ error every time technician tries to reset Set top box.
2 technicians came but for no avail, every time they take visiting charges.(200+200)
I want my problem to be solved and possible refund of previous visiting charges.
Videocon customer case is very unprofessional and misleading.