| Name of Complainant | |
| Date of Complaint | July 12, 2023 |
| Name(s) of companies complained against | Mytrip |
| Category of complaint | Airlines |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
i had the following booking with this company.. on 5/22/2023 my connection flight got canceled by the airline and because the other option was not good for me i had to request the refund, this was after i confirmed with both mytrrip and the airline that i am entitled to refund. Based on my bookings status on my trip website, they received the refund from the airline since 6/1/2023, but i didn’t receive anything yet however every time i call or chat with them, they are lying saying the airline didn’t pay them and when i show them what the website says they are changing their mind and tell me is due to covid, weather, computer issues and who know what other stupid excuses.
this is what their website says
Refund status:
1.
Booking reference: ZRHZOA
Latest update: 2023-06-01 00:23
Refund request received
We have received your refund request.
Refund application to Royal Air Maroc
We have requested a refund from the airline.
Refund processed by Royal Air Maroc
Your refund application has been approved by Royal Air Maroc and we have received a refund for your booking, We will now process the payout to your original payment method.
Our average refund processing time is 6 days after receiving funds from the airline. If any issues arise with refunding to your original payment method, our support team will contact you after this time.
Waiting to process payout.
this company should be closed and the management put in jail as they are scammers
Image Uploaded by Ana fernandez: