| Name of Complainant | |
| Date of Complaint | June 3, 2024 |
| Name(s) of companies complained against | 1xbet |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
My team won but 1xbet people showed me loss
Image Uploaded by Shubham:
It is very sad to hear that you have this opinion, and we want to assure you that we are doing everything possible to provide quality service, which first of all includes ensuring the security of your account and balance, as well as the correct calculation of all bets.
According to the rules for fair settlement, all bets are settled only after the publication of the event protocol by official tournament sources, the speed of which, unfortunately, we cannot influence. In cases of cancellation/postponement/suspension of a match, according to the rules of the bookmaker, a refund must be expected within 5 hours (live) or 48 (line; there are exceptions in a number of sports, which you can read in section 9 of the rules), if the match is not completed during these periods of time, otherwise the calculation will be based on the results of the match played.
We hope for your understanding, since all settlement actions are strictly subject to the rules that players agreed to when registering on the site. Also, to get detailed information on the status of any of the bets, you can always contact our support team. We are always available to help you.
Sincerely,
1xBet Team