Name of Complainant	Ruddarraju Anjaneya Raju
Date of Complaint	June 20, 2021
Name(s) of companies complained against	Airtel
Category of complaint	Banking
Permanent link of complaint	Right click to copy link
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17.06.2021

My SBI OD Account: 00000035600378719 has been accessed and Rs.10,000 was withdrawn illegally, the transaction details are appended below.

Email:

FT YONO. Ref. No. is LT1706135770509 for transaction of Rs. 10000.00 from A/c ending 8719 to Raj AC on 17-Jun-21 at 13:57. If not done by you, forward this email from email id registered with SBI to unauthorisedtransaction@sbi.co.in to deactivate your YONO credentials. You may also call 1-800-111109

SMS

Dear Customer, YONO SBI Ref. No. LT1706135770509 for txn of Rs. 10000.00 from A/c8719 to Raj A/C on 17-Jun-21 at 13:57. If not done by u, frwd this SMS frm regd mob no to 9223008333 to deactivate ur user Id or call 1-800-111109

1. The above email was first forwarded to unauthorisedtransaction@sbi.co.in and unfortunately the email has bounced back. Hence forwarded the message to your email ID after reporting to you telephonically.
2. Forwarded the above SMS to 9223008333 as advised above.

Prior to the transaction, an SMS was received on the registered mobile with the following text. When the link is clicked, proper SBI online banking login page opened and hence I went ahead with logging with my credentials.

Dear Customer your SBI bank account has been suspended for KYC Please Complete your KYC 10 min click here link http://316c7c79d4a8.ngrok.io/sbibank

I did not suspect anything as the login was with proper credentials. When it prompted me to profile page, I did not proceed further and reported the same to you immediately.

18.06.2021

1. SBI did not take action to lock my account inspite of my mails and written complaint
2. Another 10,000 was withdrawn this morning . Which we reported to SBI Branch manager

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