My refund is not processed because the have says not return same product

Name of Complainant	Ashish tripathi
Date of Complaint	April 9, 2023
Name(s) of companies complained against	Amazon
Category of complaint	Mobile Phone
Permanent link of complaint	Right click to copy link
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Text of Complaint by Ashish tripathi:

Same product return on the time and customer says not return exact product they make foolish all time

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