Name of Complainant	Zameer Kamal
Date of Complaint	May 29, 2021
Name(s) of companies complained against	Amazon India
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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Hello. I ordered ftom amazon fresh and received my order today 25th may 2021. One of the items was missing in the shipment.so i complained to the amazon customer chat agent  by the name mearaj. He assured me a total returnless refund of 1766 rupees out of which 1731 will be transferred into my bank within 3 to 5 business days and 35 rupees into my amazon pay balance within 2 to 20 minutes today itself. I didnt receive any confirmation on this.just rated the chat that i received in my registered email.

So i just wanted to reconfirm with another agent,he then said no,this is not going to happen. I then said no i need my stated refund of 1766 as per the confirmation i received. The new agent then said even if i escalate this further,the lead management wont resolve my issue.his name was ashish,and the other agent who transferred my chat to aashish is named shiraz. They were not helpful and a bit rude. So i decided to escalate this further.

I will attach the screenshots of the confirmation i received regarding full refund.

Thank you

Zameer Kamal

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