Dear airtel!!

Re: Device Claim – Service Request # 3633899

For your reference I have mentioned your terms below. It clearly states accidental damages are covered and what do mean by collision of the insured product with any object. Kindly note that this is an insurance for phone and not a vehicle. How can the phone go collide with any object without being dropped or slipped. Accidental external means,How do you coin such terms, How can a phone be subjected to external force. I honestly feel you’re evading your responsibility and taking me for granted. Your contention is baseless. I strictly adhered to the the guidelines issues by your policy as per point 2.3 and 2.4. You’re going against your own policy guidelines. If this persists I will take the next step and approach the consumer forum. I however expect an amicable solution. Kindly do the needful and process my claim as I do not want to drag the matter anymore than it already is.

If I have paid for my insurance then it should serve my purpose. The phone is an expensive one and that’s the whole point of having insurance for it in case of any damages.

2.3 This plan covers accidental damages and/or Liquid damages to the insured device.

2.4 Accidental Damage means Physical or Liquid damage to the Insured Product due to drop or collision of the Insured Product or any object falling on the Insured Product, caused due to accidental external means. It is that damage which occurs due to external causes that are not under the users direct control.