My order item damaged & missing

Name of Complainant Thirugnanasambandam B
Date of ComplaintFebruary 25, 2025
Name(s) of companies complained against
Category of complaint Home & Garden
Permanent link of complaint Right click to copy link
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Text of Complaint by Thirugnanasambandam B:

My tracking id ITGC0000010646 I am writing to request a return for my recent order, [Order number:-69983], which I received on [Date of Delivery 23/02/2025]. Unfortunately, upon opening the package, I found that [The products are damaged,torn,mould formed and missing of product].

The details of the damaged/missing product are as follows:

Product Name: SHIRT
Quantity: 3
Reason for Return: [Damaged:-Shirt is Torn and there is mould formed in shirt/Missing:- I’ve ordered 3 shirt combo but only 2 is received]

I would greatly appreciate it if you could assist me in resolving this issue. Please let me know the next steps to initiate the return process and obtain a replacement or refund.

To facilitate the return process, I have attached a photo of the damaged product and the original packaging. If any additional information or documentation is required, please do not hesitate to ask.

My order details are as follows:

Order Number: 69983
Order Date: 18/02/2025
Total Amount: 999

Image Uploaded by Thirugnanasambandam B:

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