My Jio prepaid plan switched to post paid with one click without any authentication and amount forefeited

Name of Complainant Ravindrasinh zala
Date of ComplaintAugust 24, 2023
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Ravindrasinh zala:

i have recharged my prepaid plan on 12th Aug 2023 Rs 2999, within next minute while surfing by mistake i pressed post paid button and with in 5 seconds my plan switched to post paid and amount forfeited , i visited jio shop and switched to prepaid paying one day charge Rs 53. on complaint they refuse to refund the amount, as per policy balance amount is forfeited.
i believe many people are being cheated like this, request you to guide me…

Image Uploaded by Ravindrasinh zala:

My Jio prepaid plan switched to post paid with one click without any authentication and amount forefeited

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