Name of Complainant	Gladwin S
Date of Complaint	January 15, 2025
Name(s) of companies complained against	Jio
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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Subject: Urgent Resolution Required: Mobile Number Suspension Issue

Dear Team,

My mobile number was suspended on December 27, 2024, without any prior notification. All services, including incoming and outgoing calls, SMS, and internet, were suddenly stopped.

When I contacted Jio customer care, I was informed that the number was allegedly used for telemarketing, which I firmly deny. Despite explaining that I have never engaged in such activities, I was asked to visit a nearby Jio store. At the store, I was directed back to customer care, where I was assured the issue would be resolved within 48 hours. However, after waiting, I received an email stating the number could not be reactivated.

I have followed up over 20 times via calls and emails, but the response has remained the same without any clear resolution or explanation. I have been using this number since 2011, and as a professional with a good salary and position, there is no reason for me to engage in telemarketing. I am ready to cooperate with any investigation, but the Jio team has failed to provide clear guidance or support.

On Twitter, Jio instructed me to visit a Jio store on January 6 for re-verification, but the store informed me that the issue could only be resolved by customer care. Meanwhile, the responses from Jio on Twitter, Facebook, Instagram, and email have been inconsistent and contradictory.

For the past 10 days, I have been unable to perform bank transactions or access important services linked to this number. This situation has severely impacted my mental health, especially during the Christmas and New Year season.

I urge you to provide a clear resolution and restore my number at the earliest.

Thank you for your attention to this matter.

Sincerely,
Gladwin S
Alternate number – 733-9656840

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