| Name of Complainant | |
| Date of Complaint | October 13, 2024 |
| Name(s) of companies complained against | 1xbet |
| Category of complaint | Cyber Crime |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Sir I deposited 9000 Rs in 1xbet on 10 october 2024 and then i contacted 1xbet that where is my amount, firstly they are saying it will be updated in 2-3 hours but after 1 day i started mailing them and send messages on their chat then they are saying that your amount is credited is any other account and they are saying that it is your fault because you have shared the UTR number with that person but sir from my side i have not shared anything to anyone i have all the screenshots of my payment, please help me because i have taken loan of that 9000 rs and i have to repay that amount. SIR PLEASE HELP ME AND I WANT TO SUE ON 1XBET BECAUSE I AM IN DEPRESSION BECAUSE OF THESE PEOPLE.
Image Uploaded by Aakash Rajput:
I forgot to mention my gaming id. So that is why i am mentioning in the comment section
My gaming account id 671263307
Hello!
Thank you for your message and we sincerely regret the delay in receiving your deposit. Typically, the average time for a deposit to be credited is no more than an hour. However, depending on the workload of the payment system or bank, the transfer may take a little longer, up to several days.
We recommend contacting support through your account on the 1xbet platform website or application, if you have not already done so. This will help us resolve your issue faster. Please provide all your payment details there to speed up the process.
We appreciate your patience and are here to help. Thank you for staying with us.
Sincerely,
1xbet team
Hii
Thank you from your reply
I have already email on your email id regarding the same and they said that you have shared the transaction id with someone else and that is why your amount is credited in other 1xbet account.
Sir please tell me how is that possible because i have not shared any detail with anyone and i made the payment from my payment account to my 1xbet account and they are under my name ‘Aakash Rajput’ so how can you put the money in any other account which is not in my name.
And you are telling me that you put the money in the game id number 985371281 and this is not my id.
So i am mentioning my transaction id number 428463474253 and i made the payment on 10 oct 2024 by paytm and i have shared all the screenshot to your email id info-ind@1xbet-team.com, so please check all my details and my email id is aakashrajput027@gmail.com