| Name of Complainant | |
| Date of Complaint | May 11, 2019 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hello sir /madam
I am an Airtel customer for as long as I can remember, and I had a postpaid number. Since I am frequently traveling, I had this postpaid number changed to prepaid in 2017. The usage is limited, however, this is the number for all my correspondence, bank, insurance, aadhar, and everything possible.
I just realized that this number has been assigned to someone else a month ago. I am shocked. How can this be done with no information whatsoever. Now with my travel schedule, I cannot come immediately and make changes or get a new number.
How am I going to get this issue resolved. I did contact Airtel and they just asked me to get a new number. That’s not the concern. Do they realize how many official transactions are linked to the number I had.
I am totally at a loss. I’m on personal travel and cannot get back immediately to address this. Please help me understand this and find a solution.
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