| Name of Complainant | |
| Date of Complaint | June 18, 2020 |
| Name(s) of companies complained against | ezeephone and PayUmoney |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I ordered krypton note 9 pro for 4299Rs firstly, i paid money via PayUmoney after 3 days i complained about this site, when i complained one of them of company employee call me and ask for complained, he wont try to convene me and he told me your order is out of stock that why your payment will refunds, today i called him for asking about my money he tryed to take my bank info. and said for some calculation related to account detail and the final ans is came as “My account pin” after few minutes i got message from the bank as Debited 5000Rs.
please do something for me and for other people, Youtube and google need to verify the company before advertisement we take a risk because of trust on them.
Hi Sabir,
We regret the inconvenience caused.
We have acknowledged your complaint and raised the refund request to the merchant. We will keep you posted.
Payment ID: 328737530
Source Reference ID: 10519247745
Please visit http://help.payu.in/ to raise any query.
Regards,
Team PayU
Hi Sabir,
We would like to inform you that the refund has been processed against the Payment ID: 328737530 on 25-06-2020 and the same will get credited into the source account within 5 to 7 working days (Excluding Saturday, Sunday and bank holiday) from the date of refund.
Kindly contact the customer support team of the card/account issuing bank, in case the amount is not credited to the account within the mentioned time
Regards,
Team PayU