| Name of Complainant | |
| Date of Complaint | September 13, 2023 |
| Name(s) of companies complained against | MUTHOOTFINCORP AND MUTHOOTNAN |
| Category of complaint | Banking |
| Permanent link of complaint | Right click to copy link |
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Dear Sir / Madam,
I would like to file a complaint about my CIBIL report being incorrectly registered in the CIBIL portal due to incorrect information that your bank provided.
Due to personal circumstances, I looked for a personal loan at the ICICI Bank two months ago. I was shocked when my loan application was denied because all my previous loans had been properly closed and I had no outstanding debt.
Later, when I checked my CIBIL report, I discovered that approximately 20 instances of unauthorized and default loans had been recorded there. All the default loan accounts are tied to someone else when I verify that loans are not being applied from my end.
Pls refer the below tabular column that my personal details and default account holder details for your reference.
Details Correct Information Default Account Holder
Name M.Srinivasan SM Sreenivasan
Date of Birth 29th September 1980
Pan Card Details BQHPS2244E CWYPS7491D
Address Details No.1, Nakkerran Street, Ottery, Chennai – 600012 NO 9 PILLAYAR KOVIL ST CHINAVALAVANOOR KUTTERIPAT POST VILLUPUR LOS VILLUPURAM ,TAMIL NADU Tamil Nadu 604302
Email Address shreenivasan1980@gmail.com
SREENEVASAN.SM@GMAIL.COM
Mobile Number +91 8056091609 +91 9444959227
As per the above tabular column the default account holder has taken all the loans in your bank and not paid the amount properly and showing the default payment. All his default payment transactions all entered in to my CIBIL report by your bank, the same has been reported to CIBIL portal too.
Due to the wrong information provided by your bank to CIBIL portal and my account has been marked has default payments.
I have raised the dispute to CIBIL person on 07th July 2023 Dispute ID No: CDS07072023001333 and 11th July 2023 Dispute ID No: CDS11072023000955 with regards to the wrong entry by your bank.
CIBIL portal replied that “We reached out to MUTHOOTFIN and they have confirmed that the credit information reported by them is correct. Hence, we would not be able to make any changes to your credit information. Any changes to the credit information shall be as per the provisions of Credit Information Company Regulation Act (CICRA), 2005. We therefore request you to get in touch with MUTHOOTFIN for the required correction. Inconvenience is regretted.”
Due to the wrong details provided by your bank to CIBIL and reported my account as default not able to get any loans.
Please find below the default account details
Bank Name Account Type Account Number Sanctioned Amount Date Opened / Disbursed Date Reported And Certified
MUTHOOTFIN Gold Loan F10651/F1911 5,640 27/08/2022 31/07/2023
MUTHOOTFIN Gold Loan F11157/F1911 46,000 07/03/2023 31/07/2023
MUTHOOTFIN Gold Loan F11131/F1911 40,000 25/02/2023 31/07/2023
MUTHOOTNAN PERSONAL LOAN PLCHE002614 3,20,534 12/9/2022 15/07/2023
Request you to kindly validate the data from your bank record and provide the appropriate report to CIBIL portal and remove the default account from my CIBIL report.
Note: MUTHOOTFIN has not taken any proper action regarding my complaint, then I will file the complaint with Ombudsman with all the evidence.
Thanks & Regards,
M.Srinivasan
+91 8056091609
