Multiple ecs debited and not returning extra money that was debited even after providing the payment made 20 days before

Name of Complainant Axay Solanki
Date of ComplaintApril 5, 2023
Name(s) of companies complained against
Category of complaint Banking
Permanent link of complaint Right click to copy link
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Text of Complaint by Axay Solanki:

I have taken a loan from Phocket app and there was a last emi due in April 1st. However I have made the payment in March and provided details to Phocket team after it was not updated on application.
I got only a reply that it will update in 24 hours.
I have created 4-5 emails for the same however still on 1st April emi was debited from my account and I had sent the email for refund but there was no reply from team and number is also not reachable.

Image Uploaded by Axay Solanki:

Multiple ecs debited and not returning extra money that was debited even after providing the payment made 20 days before

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