moratorium applied but bank denies the same

Name of Complainant tejashri parulkar
Date of ComplaintOctober 1, 2020
Name(s) of companies complained against
Category of complaint Banking
Permanent link of complaint Right click to copy link
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Text of Complaint by tejashri parulkar:

Hi ,

I have personal loan in kotak bank , i have applied for moratiorium and also have exteneded moratium for 3 months i have sms email saying bank has processed request , but the bank denies and had asked me to pay emi for june and said july august moratorium will be given , without my notice june emi was adjusted to july , and i got intimation to pay emi for august , inspite of applying moratorim for august , i was assured i have to pay emi for august and september emi will b adjusted if august moratorium ws applied , but the said amout is being deducted , inspite of follow up to bank , and customer care i am being chared lien and return charges ,

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moratorium applied but bank denies the same

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