| Name of Complainant | |
| Date of Complaint | August 3, 2022 |
| Name(s) of companies complained against | Zoomcar |
| Category of complaint | Tours & Travels |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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It’s a utter worthless service and customer harassment going on by zoom car Bangalore authority. I have booked Toyota Glanza for today and only today morning suddenly I was told that I will not get Toyota Glanza .
1) Morning 11am only on the day of pick up (which is today 5pm) I got a call from Zoom car Bangaloer Authority that I will not get Toyato Glanza Petrol instead I will get a Maruti Baleno Diesel. Which is pretty lower grade. Taking money for Petrol car and without any explanation Zoom car Bangalore authority irresponsibly cancel it then provide some other car with Diesel.
2)Post that post 4pm I receive message and another call from Zoom car Bangaolre authority (Contact No: 9164047222 & 8088423928) that they will not provide me even Maruti Baleno and they now want me to provide a I20 Hyundai a smaller inferior hatchback.
3) As I deny to take this utter worthless service and continuous car changing by Zoom car Bangalore I was told in a very disregard manner that whatever the car they will give I have to take it or else no car is there.
4) I booked the car for 5pm to be pick up from designated point today . Post 4:30pm today now I am now forcing to wait 3 hours more to get Baleno. I am leaving city at 5pm .
I dont need any other car. Being a ladies we are harassed by multiple Bangalore Zoom car authorised people over phone. We want to take it to now higher forum as Zoom car Bangalore authority denied to refund my money for this mis-management from Zoom car side.
WHY SHOULD I AM FORCED MULTIPLE TIIME TO CHANGE THE CAR.
ZOOM CAR BANGALORE AUTHORITY TAKE MONEY SHOWING DIFFERENT CAR AND THEN PUSH SOME INFERIOR CAR WITH NO USE.
ALSO I SUPPOSE TO GET CAR BY 5PM AS IT IS A MEDICAL EMERGENCY. BUT I AM GETTING harassed BY ABOVE MENTIONED ZOOM CAR AUTHORITIES NUMBER THAT I HAVE TO WAIT 3 HOURS. WHY SHOULD I WAIT???
I NEED MY FULL REFUND OF MONEY FOR THIS FRAUD AND CHEAT SERVICE BY ZOOM CAR BANGALORE AUTHORITY WITH UTTER FILTHY BEHAVIOR AND IRRESPONSIBILITY .
Its proven atleast in Bangalore Zoom car is not for women and its a utter harassment and bullying for a women customer.
Please find the attached screenshot of booking done by me and how it got change one by one.
If needed will provide the call recordings to higher forum during proceedings.
Cc: Consumer Court India, Consumer Grievance, Consumer Affairs Ministry
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