| Name of Complainant | |
| Date of Complaint | March 12, 2022 |
| Name(s) of companies complained against | IndiGo |
| Category of complaint | Airlines |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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booked one flight tickets (From Bom to Pat) from the website https://travolook.in. The ticket was for travel on 24.01.2022with reference no. REF[REF893792705]. The total amount deducted from my account was Rs. 3183. Just after the booking I received a call from the company which said that due to sudden increase in fares by airline, the PNR numbers could not get generated and so they have to cancelled my booking. The support executive also added that the process of auto refund will take a maximum of 10-15 working days. I called them three times to know the status and every time the assigned support executive said the same thing, “due to some technical issues the auto refund got cancelled. The case is escalated and they have initiated the refund again, manually, and it will take another five working days for money to be refunded in my account.” Now I feel trapped as when I ask for any complaint number or want to talk to their seniors they disconnect the phone. It always take 15-30 minutes before any executive will assist the call. I am very worried as they seem to never going to give me the money back. Please assist me how the matter can be taken up with correct authority. I will be very grateful. Thank you.
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