| Name of Complainant | |
| Date of Complaint | May 4, 2023 |
| Name(s) of companies complained against | www.octafx.com |
| Category of complaint | Banking |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I have deposited money on 25th April, 2023 and today is 01 may till now my money is not credited, i have requested support for the issue I’m facing even though they are not working and simply saying we can’t do anything it is automatic and its all from payment provider and they simply escaping, so I’m requesting you to take severe action on octafx
Image Uploaded by Rahul Jasrotia:
Dear Rahul Jasrotia,
We regret not being able to respond to you earlier. We apologise for any inconvenience caused and regret that there was a delay in the deposit. Upon checking we can see that the deposit ID: 32602562 was completed on the 2nd of May, 2023. Usually, the finance department processes the documents at the earliest but due to technical issues with the payment providers, it may take a little longer.
The delay occurred due to a technical issue and upon resolving it, the amount was added to your account. Your money is always safe with us. If you need further information or have any queries, please feel free to contact us via live chat and email. We would await your response.
Kind regards,
OctaFX Rep.