Money got deducted from account but order not confirmed and no refund initiated yet.

Name of Complainant Tirthesh Jain
Date of ComplaintNovember 29, 2023
Name(s) of companies complained against
Category of complaint Consumables
Permanent link of complaint Right click to copy link
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Text of Complaint by Tirthesh Jain:

I searched for MOTHER DAIRY COW MILK and found that the price of the product in these websites is less as compared to other sites and local retails shops. Therefore, I placed the order for MOTHER DAIRY COW MILK on pohunch.com amounting to RS 11080 on 25.11.2023 at 09:23:21 PM. Payment got deducted from my account but order is not confirmed.
I Tried contacting their customer care but no proper response received from Pohunch. I tried to send the mail on their Email ID but the mail got bounced back.
Thereafter I thoroughly searched and found that the similar incident happens with lots of people in the past and no proper resolution has been given to them.
It’s been 3 days and the refund has not been initiated yet. Please initiate the refund as soon as possible and do the needful otherwise I had to raise the complaint to higher authority.

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