Money got deducted but the bill wasnt piad, nor did i get a refund

Name of Complainant Saniya Khan
Date of ComplaintSeptember 3, 2020
Name(s) of companies complained against
Category of complaint Utilities
Permanent link of complaint Right click to copy link
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Text of Complaint by Saniya Khan:

Hi sir/maam,

I have tried to pay the bill via the MSEB app and had a payment request for the same via my upi. I did the payment and the amount hot deducted but didnt reach MSEB as the bill was as it is.. When enquired the bank stated the money went to them and they have not deducted it from bill. I have tried contacting them.but they wont seem to reply.

 

Please.help me with thid matter.

Ive attached a ss of the payment below.

 

 

Thanks and regards,

Saniya khan

Image Uploaded by Saniya Khan:

Money got deducted but the bill wasnt piad, nor did i get a refund

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