Money got deducted but recharge is not done through Airtel app

Name of Complainant Akshay. S
Date of ComplaintApril 17, 2020
Name(s) of companies complained against
Category of complaint Banking
Permanent link of complaint Right click to copy link
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Text of Complaint by Akshay. S:

Hello,

On 15-Apr-2020 i had made a recharge of Rs.598 to my dad’s number through Airtel app. The money got deducted and recharge was not done. Than again i made a another payment and than recharge is done, so i havent got my refund money of 1st transaction. Here is the transaction Id from bank.

Narration:UPI-Airtel HDFC UPI Mast-airtelin.rzp@axisbank-UTIB0001507-010613682837-On tapping Pay you, Cheque/Ref. No : 010613379965 (1st transaction)

Narration:UPI-Airtel HDFC UPI Mast-airtelin.rzp@axisbank-UTIB0001507-010614769714-BhartiAirtelLimite , Cheque/Ref. No : 010614514617 (2nd transaction).
Request you to revert back my money.

Regrds,
Akshay.S

Image Uploaded by Akshay. S:

Money got deducted but recharge is not done through Airtel app

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