| Name of Complainant | |
| Date of Complaint | April 14, 2024 |
| Name(s) of companies complained against | 1xbet |
| Category of complaint | Banking |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Payment of 2000 rupees is deposited by me. but payment not credited in my gaming account.. the customer executive says that account was not ours.The payment not received by 1xbet account team. But I showed that barcode twice today on this app
If they don’t receive my payment then how this app showing “UTR IS ALREADY USED” how it is possible they are Refuge my payment after receiving my payment… How dare they are… How they verifying utr without recived payment… All of this clear that they received my payment and now they refuse.. and their’s own mistakes they blaming me that I was wrong how rubbish
I’d 690790459 @1xBetIndia @1xBet_Eng
Dear Bharat rankawat, My name is Alex, and I’m in charge of your case.
Thank you for reaching out to us. Our aim priority is resolving this situation efficiently.
To assist in reviewing your transaction, we kindly request the following details:
1. Your gaming ID:
2. Date and time of the transaction:
3. Amount of the transaction:
4.Payment system, that was used:
5. Screenshot of the transaction:
Also, if you have already contacted our Support Team, we would like you to provide us with the screenshots of your correspondence and their final answer.
Having this information will allow us to look over the transaction efficiently. Once we receive the necessary data, we will pass them to our Security Team so they will promptly review your case.
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
Sir I transferred money on
06:28 pm ist April 2024 on following beneficiary barcode
rahulnagelli18@ikwik
Utr number – 410282141485
Via phonepe sender’s name(NARAYAN DAS)
MODE UPI FAST
My I’d – 690790459
Name – Bharat rankawat
Ticket I’d – #59144228
When I deposit money then request page close automatically and I reqst again then app shows “UTR USED”
My be your executive deposit onother user’s account my rupees
My money not credited in my gaming account yet . I contect your customer care executive first 2 days they said my money is safe it will credit in 48 hours
But next day they told that money is not received and beneficiary is not 1xbet .. you sent mony to a wrong account
But I checked many time and I am 100% sure that I was right.. and I make a new deposit then I saw same beneficiary account in 1xbet application twice…
Then you say . How it’s possible
I want 2 questions answers
If my money is not received by 1xbet then how app showing now “UTR IS USED”
AND if beneficiary account is not your then how I get this screenshot of barcode
And why this is showing in your application after 2 days when I make a new request… This is fault of your account team and they don’t accept this.. and blaming me that is was wrong after misuse my money and devices me
All screenshots atteched in my mail you can check I am not lie I am right an I know my moral values and I was concerned for my money that I have earn by hardworking