Money deducted from my bank account but recharge not happen

Name of Complainant Mukesh Kumar
Date of ComplaintApril 14, 2022
Name(s) of companies complained against
Category of complaint Banking
Permanent link of complaint Right click to copy link
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Text of Complaint by Mukesh Kumar:

Dear Citibank team I am Mukesh Kumar and I trying to recharge my phone sim card using jio upi and transaction is processed by your payment gateway.My money is deducted from my bank account but recharge don’t happen.So please check my account and refund money. I am attaching the screenshot for your reference.
Regards Mukesh Kumar

Image Uploaded by Mukesh Kumar:

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