Money Deducted from My Bank A/c to Deposit in CoinDCX Wallet but not Refunded

Name of Complainant Suma
Date of ComplaintFebruary 11, 2022
Name(s) of companies complained against
Category of complaint Banking
Permanent link of complaint Right click to copy link
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Text of Complaint by Suma:

I tried to deposit Rs. 20,000/- from HDFCBANK via NEFT on 24th Jan 2022. CoinDCX rejected it. But no refund. I raised multiple CoinDCX support tickets for the issue & refund
Ticket No.
1. 2496565
2. 2411051
3. 2363971
4. 2337620
5. 2454106

3 weeks over, but they aren’t giving my money back. No update on tickets from support team as well.

Image Uploaded by Suma:

Money Deducted from My Bank A/c to Deposit in CoinDCX Wallet but not Refunded

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