Name of Complainant	Maninder Singh
Date of Complaint	July 24, 2019
Name(s) of companies complained against	JIo prepaid
Category of complaint	Miscellaneous
Permanent link of complaint	Right click to copy link
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Text of Complaint by Maninder Singh:

Hi,

I have done my recharge from GooglePay app on 12-july-2019 and it was showing all good such as payment successful, recharge successful, etc. I have got the transaction details from GooglePay as well. My money is deducted right away from my bank and got the messages as well.

The issue is that I have called google pay multiple times and they told me to wait for 3-4 hours to get it done. I have waited and then they have checked that the recharge was successful and told me to contact JIO operator regarding this.

 

Jio was not taking the responsibility as they were saying that they haven’t got any transaction or request to recharge and suggested me to wait. I waited for 2-3 days and again Jio is not able to resolve this.

 

I contacted google pay and Jio and bank multiple times but nothing was resolved.

 

JIO said contact Googlepay

Googlepay said that the money is successfully credited to JIO so contact JIO

My bank is saying that the money is received by JIO so contact JIO

 

I have raised dispute for this transaction on BillDesk and they took 10 days to provide me the solution saying that they have successfully credited money to biller which is JIO.

 

Today I have called JIO multiple times again and still they don’t have access to check the account if they have received the money or not. They don’t have the tools or system to check it. I have requested to raise my request to higher authority or to accounts dept. but they don’t have access. I have talked to 2 supervisors in JIO but they hung up on me  as they were not having any solution regarding this issue. They were keep repeating the same thing again and again.

Supervisor- Gunjan bali (Punjab circle)

Supervisor- Deeksha Sharma

JIO

It looks like my money is wasted somewhere.

Please provide me the solution or the recharge  or my money back.

Details-

Recharge phone- 7307806482

Plan- 498 rs

Recharge Date- July 12th, 2019

Platform used for recharge- Google Pay

The telephone number from where I have communicated to these guys- 7652853091

Image Uploaded by Maninder Singh: