| Name of Complainant | |
| Date of Complaint | June 17, 2020 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Sir
I was trying to recharge online my mobile sing your web portal ( Airtel) for Rs 100 . The money was debited ( used my debit card) but got no recharge . This had happened many times in the past . I never got any refund . I may have lost over Rs 1500 but never complaint . This time tried recharging with Rs 100 as I wanted to be cautious . Same thing happened . Money debited but no recharge
Details of transaction below
Sorry!
Recharge was unsuccessful.
Payment Summary
Your payment of Rs. 100.00 on 16-Jun-2020.
Transaction Reference
2006162090825
this was the message I got from Airtel . Your customer service portal is totally automated and it does not address this issue . Only about products and services. I could not or not allowed or was not able to talk to a live agent in customer service . The complaint numbers toll free does not work and 198 is totally automated . I have given the transaction number . Kindly do the needful and help me get the refund of Rs 100 to source payment.
Ajit Kumar Nath
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