Mobile Recharge money credited to Airtel account but recharge is not due and they even not refund my amount

Name of Complainant Girish Dukare
Date of ComplaintMay 31, 2020
Name(s) of companies complained against
Category of complaint Banking
Permanent link of complaint Right click to copy link
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Text of Complaint by Girish Dukare:

Date: 15 April 2020
I done recharge using Airtel Thanks android application using UPI payment method(PhonePay) amount debited is Rs.548 (598 Rs. recharge – 50 Rs. coupon applied).

Amount is debited from my sbi bank account and deposited to Airtel bank account but recharge is failed after that I register complaint to airtel but they are not accepting the amount is credited to there account.

I have valid proof,
1. Transaction details
Recharge request for Mobile No. 9503525607
Recharge Dt. – 15-04-20
Amount. – 548

Through Airtel Thanks app using UPI(PhonePay) payment option debited from SBI bank and Credited to Airtel HDFC
UTR : 010615263102
Transaction Id – P2004151512076383105483 (PhonePay)

Image Uploaded by Girish Dukare:

Mobile Recharge money credited to Airtel account but recharge is not due and they even not refund my amount

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