| Name of Complainant | |
| Date of Complaint | October 27, 2023 |
| Name(s) of companies complained against | Flipkart |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Flipkart Customer Support,
I hope this message finds you well. I am writing to bring to your attention an issue I have encountered with my recent purchase during the Big Billion Days sale.
On 08/10/2023, I placed an order (Order Number: OD329361604804349100) for a OPPO Reno10 5G (Ice Blue, 256G) and utilized an exchange offer for my old mobile, which was eligible for a ₹4000 exchange bonus. This exchange bonus was a significant factor in my decision to make the purchase.
However, to my surprise, I recently noticed that the exchange has been canceled without any prior notification or explanation.
I have not received any communication, either via call or message, regarding the cancellation of the exchange. This situation has left me quite disappointed and frustrated, as I relied on this bonus to make the purchase.
I kindly request that you investigate this matter and provide a prompt resolution. I would appreciate it if the exchange bonus of ₹4000 could be reinstated or an appropriate alternative solution could be offered to rectify this issue.
I understand that issues can arise, and I trust that Flipkart values its customers and their satisfaction. I believe this matter can be resolved to our mutual satisfaction.
Please let me know the steps and timeline for addressing this concern. I look forward to your response and a satisfactory resolution.
Furthermore, I regret to inform you that my attempts to connect with Flipkart’s customer service have been less than satisfactory. During my previous interactions, the representatives I spoke to were unhelpful, rude, and did not provide a solution. In fact, on one occasion, it seemed they were attempting to prematurely end the call without addressing my concerns.
As a loyal Flipkart customer, this experience has been disheartening and has further compounded my frustration. I believe that every customer deserves to be treated with respect and professionalism, especially when reaching out for assistance.
I am confident that Flipkart can uphold its reputation for exceptional customer service, and I hope that my concerns will be addressed promptly, both in terms of the exchange bonus issue and the quality of customer service provided.
Thank you for your attention to this matter, and I trust that appropriate action will be taken to rectify these issues.
Thank you for your attention to this matter.
Sincerely,
Shabbir Sidhpurwala
8462825001
[email protected]
