| Name of Complainant | |
| Date of Complaint | July 28, 2023 |
| Name(s) of companies complained against | MOBIKWIK |
| Category of complaint | Cyber Crime |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I have used mobikwik wallet for few times for <500 transaction. However I have never enabled or opted for their 'ZIP' wallet service. They have created a bill of 39999/- + late charges which I have never used . When I checked the account it is paid to some merchant with random 6 digit number as ID . I complained the fraud alerts team, reported to customer care and raised cybercrime complaint as well. None of them respond . I was so frustrated with the calls and messages that I even mailed their CEO BIPIN : bipin@mobikwik.com explaining the problem and how pathetic their service is to the customer . He seems to be invisible and didn't respond . After doing some research online, I got to know that they have done this to many people and I see several complaints here itself . I wonder why police and government is not taking any action on such fraud companies .
Image Uploaded by Divya:
Same here, bill of 58k generated from ZIP wallet without my knowledge. Already followed all levels of escalation but in vain. Now after a month they’ve served me a legal notice directly.
Please do file a complaint here: https://cms.rbi.org.in/cms/indexpage.html#eng
Maybe togther we can make a difference.
Did you get any resolution? I am ignoring their calls currently. I contacted police and sent a petition and they continue to bother I am playing to raise a FIR.
Any resolution you got?
No use
I am also a victim of fraud transaction of rs.25000. But I paid with fine.
I am also a victim of fraud transaction of rs.57957.
Why you are paid, if you don’t made any transactions from zip wallet
I have got back the amount and mobikwik has settled the issue. Please check if you have done the following. 1. Report the fraud immediately to the concerned bank/merchant (over call, if outside working hours, drop an email) and request the account be blocked to prevent further fraud. 2. File a complaint with the cyber cell online, post which connect with them over call for acknowledgement and details of nearest cyber cell police station. Also, raise it with CPGRAMS, National Consumer Helpline and NPCI. 3. Give a written complaint to the nearest police station about the incident and obtain a CSR/FIR whichever applicable. 4. Visit the cyber cell in person and produce the CSR/FIR along with a written complaint. Get the transaction and fraudster account details for reference. 5. Share all the documents/info and the steps taken from your end to the bank/merchant to begin investigation from their end and also with the recipient bank/merchant to give them a heads up of the fraud and an impending chargeback request that they soon might receive on the fraudulent transaction. 6. Keep following up with your bank/merchant on a daily basis over email/call and if no response/proper resolution from the initial support team escalate this to the grievance/nodal officer . Incase of negligence not from your end or deficiency lies with your bank/merchant, reiterate on the customer liability policy as prescribed by RBI. 7. Submit a CIBIL dispute incase the issue is prolonging than expected which might threaten CIBIL score. If you have done all these and still there is no response or resolution, put a strong post on Linkedin of what all you have done and tag Mobikwik official handle, CEO and COO. They will look into it on priority.