| Name of Complainant | |
| Date of Complaint | July 1, 2023 |
| Name(s) of companies complained against | MOBIKWIK |
| Category of complaint | Cyber Crime |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hello Team,
On 30 June 2023, there has been suspicious transactions are done on my Mobikwik wallet without my consent, OTP or any type of Authentication.
The 5 transactions were made immediately within few seconds. I immediately called the customer to raise the fraud however customer care executive informed me to drop a mail at Fraudalerts@mobikiwik.com and she disabled my account and it is not accessible.
I have emailed on above mentioned email id immediately with all the transaction details – Ticket ID – 6228010.
I have not got any further response yet on this and now I have received an email on my Mobikwik wallet due payment. These transactions are fraud and are done without my consent or Authentication or OTP and not done through my device as well.
Please find the details below and take the immediate action:
All transactions happened within few seconds at 30 June 2023, 11.45am
3815.73 – ZTD-23-DB1BD268762FF
1731 – ZTD-23-EC8B811C61579
3955.01 – ZTD-23-A1AC69AD6FED8
3483.05 – ZTD-23-8D0B3E2C67975
1728.5 – ZTD-23-CFB5368EB79B8
Email sent via nandarkrn@gmail.com
ph no : 8095825878
