| Name of Complainant | |
| Date of Complaint | September 30, 2023 |
| Name(s) of companies complained against | MOBIKWIK |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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have received ivr call on 15th August at 9.30 It told me some one is trying to access my account and to prevent that unauthorized transaction it ask me to enter option 1 and for confirmation it sends otp in that call. After entering that otp one transaction happened in my mobkiwik zip paylater account. I lost 58000 rupees immediately from my zip pay later account and I have immediately reported that transaction as fraud and sent email to [email protected].
So, I have raised a complained in cyber cell and shared complaint copy to mibikwik and waiting for their reply.
After 20 days Mobikwik replied like “We would like to inform you that we have taken necessary action and blocked your wallet for further misuse. Also, we would like to let you know that the whole amount is utilized in the services, and we are unable to process the refund from our end.
For further beneficiary/Utilization details we request you to kindly provide the FIR copy/complaint copy, or you can register your complaint at cybercrime.gov.in. So that we can take this up with the concerned merchant for cancellation wherever possible OR you can contact your nearest cyber cell/Police/LEA’s and ask them to mail us from their official mail ID for further investigation.”
Now its been more than months mobikwik team is keep calling and asking me to pay the bill.
They are threatening me by saying legal action.
