Mobikwik refund showing in account got message for pay and I paid they told me you can use but my account freeze now

Name of Complainant Rajesh Sharma
Date of ComplaintMarch 7, 2021
Name(s) of companies complained against
Category of complaint Banking
Permanent link of complaint Right click to copy link
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Text of Complaint by Rajesh Sharma:

I made 2 payments rs 380 and 395 which was paid to a merchant for some products and next day I cancelled the orders and got refund in my mobiwick account. I send the so many reminders call to customer care they told me you have to pay untill the adjustment not done. I paid it and now my account has been freeze don’t know why. My money also I can’t use. They are doing fraud.
They send me overdue reminders also but after 2 months it was not yet resolved.
Can somebody helpt me to how I can get my own money from them. They are totally fraud and chuna laga rahe hai customer ko.

Image Uploaded by Rajesh Sharma:

Mobikwik refund showing in account got message for pay and I paid they told me you can use but my account freeze now

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