Name of Complainant	Dhanesh KA
Date of Complaint	May 29, 2022
Name(s) of companies complained against	MOBIKWIK
Category of complaint	Banking
Permanent link of complaint	Right click to copy link
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Hello Sir,

This is to bring to your knowledge that I, Dhanesh KA, Migrated from another bank to Mobikwik because of the best service.

I was completely disappointed and frustrated, because my money was on hold for 2 years This is not how Mobikwik is supposed to treat customers. Mobikwik claims..’Discover MobiKwik Wallet – The easiest way to pay! .. I think your people are not even HAPPY TO TALK to their customers. I am disappointed because the service I have been receiving is unsatisfactory.

I’ve been sending you emails to help me regarding this issue for 2 year, but it seems that my complaint is neglected until this day.

This is a very poor service from Mobikwik and is not expected.

IT’S PURELY MY MISTAKE I TRUSTED Mobikwik AND AND MADE MONEY TRANSACTION EVEN AFTER MY FRIENDS TOLD ITS WORST SERVER. I AM NO LONGER INTERESTED IN Mobikwik ANYMORE.

Request you to forward this email to concern team

Operator: MobiKwik
Order Number: MBK659778837
Operator reference no is KKBK210205915140
Date Time: 19 Jan 2021, 11:18 AM IST
Bill Amount: 19,661.20

This letter is regarding the failed MobiKwik transaction which was done On 19 Jan 2021, 11:18 AM IST for an amount of 19,661.20 Rs in Mobikwik banking.

Here is the reference number of the failed transaction Operator reference no is KKBK210205915140. I got a successful transaction and the money was debited from my wallet account,
However, the Citibank Credit Card hasn’t received the money show. please see the attached email from Citibank

So I am requesting you to please refund the amount to my bank account.

Please refer to my old email Subject: CitiAlert – Details of your Request per your recent contact with Citibank dated on 20 Apr 2021, 13:11

Regards | Dhanesh A

+91 9880011901

Image Uploaded by Dhanesh KA: